CUSTOMER PORTAL

Getting Started

The Customer Portal is your area of the EastCoast web site to provide you with software, self-guided training materials, product documentation, discussion forums, feature updates, new content, and more.  The resources on the Customer Portal are available to you at no extra cost as part of your Subscription Services plan.

Your first steps to prepare for a successful installation will be to download distribution files and walk through self-guided training.

1. SOFTWARE AND DOCUMENTATION

After purchasing EastCoast CAD/CAM Software, and before your installation, you will need to download the Design to Fabrication full software distribution and accompanying documentation. Click the links below to access software downloads and documentation:

2. SELF-GUIDED TRAINING

Before your installation, it is highly recommended that new customers look through the training guides and watch at a minimum the configuration and setup training videos. Reviewing the setup and capabilities of the software will help you to better prepare for the installation process so that you can be up and running as quickly as possible. Click the links below to go to the training materials for the product(s) which you purchased.

3. COMMUNITY

Customer Portal Discussion Forums give you the opportunity to participate more actively as a member of the global community of EastCoast CAD/CAM users. Discussion Forums are moderated by EastCoast staff and offer customers the ability to post questions or comments at any time that can be answered by EastCoast or peers, including a ‘Wish List’ forum for software feature suggestions.

4. CUSTOMER SUPPORT

Unlimited English-language Technical Support is included with your Subscription to assist with installation and upgrades, and whenever you have an issue with the software. We make every effort to resolve the issue in a timely fashion. The support team uses a triage-based system so that your critical issues take higher priority. The priority levels range from emergency (1 business hour response) to low (24 business hours). Office hours are 8:30-4:30 EDT Monday through Friday. For some issues the customer may be directed to review video or user documentation resources which closely describe the resolution to the issue.

Please know that we are always happy to hear from you, but keep in mind that you may find the answer to your question has been provided on the Customer Portal or in the User Documentation.

Contacting Technical Support

     Email

support@eccadcam.com

     Phone

Toll-free (800) 334-2977, or (508) 475-6461 outside the U.S. and Canada

     GoToAssist

Internet-based interactive support which is first initiated by an email or phone conversation. Click here

     GoToMeeting

Internet-based audio visual communication which his first initiated by an email or phone conversation. Click here

5. TRAINING AND CONSULTING

For questions that involve learning how to use the software, or requests for hands on customization, additional services are available from our Professional Services team.